Refund Policy
Last updated: 12 August 2026
This Refund Policy applies to self-serve Edument OS subscriptions sold by AzAd Solutions (trading as Edument OS) where Paddle is the merchant of record.
Change-of-mind refunds
You may request a refund within 14 days of the initial paid charge for a subscription if you change your mind, provided the request is made through the channels below. This window is between 14 and 90 days as required for our Paddle-sold products.
How to request a refund
- Prefer requesting via Paddle (Paddle’s customer self-service), or
- Email support@edument.app with your school name, account email, and approximate purchase date so we can coordinate with Paddle.
Cancellations
You can cancel renewal to stop future charges. Cancellation stops upcoming renewals; it does not by itself create a refund for the current period unless you also qualify under the refund window above or Paddle’s applicable refund rules. See Paddle’s Buyer Terms and Paddle’s refund policy.
Qualifiers
We do not treat all sales as final. Refunds may be declined for clear abuse, fraud, chargeback misuse, or requests made after the 14-day change-of-mind window where no other legal right applies. Statutory consumer rights that cannot be waived remain unaffected.
Contact
AzAd Solutions · 35-G Shama Plaza, 72-Ferozpur Road, Lahore, 54600 Punjab, Pakistan
support@edument.app ·
hello@edument.app